We want you to be satisfied with your purchase from QuickOffice. This policy explains how to request a return, replacement, or refund for products purchased through our online store.
Please inspect your order promptly after delivery and contact us as soon as possible if anything is damaged, defective, incorrect, or missing.
Return Request Window
You may request a return within 14 days from the date of delivery.
To be eligible for a change-of-mind return, the product must be:
- Unused and in its original condition
- Unopened, where the product is supplied in sealed packaging
- Complete with all accessories, manuals, labels, and original packaging
- Accompanied by the order number, invoice, or other proof of purchase
Products returned without their original packaging, accessories, or proof of purchase may not be accepted.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us promptly.
We may ask you to provide:
- Your order number
- A description of the issue
- Clear photographs or video showing the product, packaging, and damage or defect
- The product serial number, where applicable
After reviewing the request, we may arrange a replacement, repair, collection, or refund, as appropriate.
QuickOffice will cover reasonable return or replacement delivery costs when the product is confirmed to be damaged, defective, or incorrectly supplied.
Change-of-Mind Returns
Change-of-mind returns may be accepted for eligible standard-stock products that remain unused, unopened, and in their original saleable condition.
The customer is responsible for arranging and paying the return delivery cost for change-of-mind returns.
Original delivery charges are generally non-refundable unless the return results from an error by QuickOffice or a confirmed product defect.
Non-Returnable Products
The following products are generally not eligible for change-of-mind returns:
- Opened ink cartridges, toner cartridges, drums, ribbons, printheads, maintenance items, and other printer consumables
- Opened or used software, licence keys, digital products, and activation codes
- Customized, engraved, printed, configured, or made-to-order products
- Special-order products sourced specifically for the customer
- Clearance, final-sale, or discontinued products identified as non-returnable
- Products that cannot be resold for hygiene or safety reasons once opened
- Products damaged through misuse, improper installation, neglect, accident, or unauthorized repair
This exclusion does not apply where a product is defective, damaged on delivery, incorrectly supplied, or where applicable consumer rights require another remedy.
Return Authorization
Please contact QuickOffice before returning any product.
Products sent back without prior approval may be delayed, refused, or returned to the sender.
Once your return request is reviewed, our team will provide instructions regarding:
- Return approval
- Collection or return delivery
- The return location
- Any documents or photographs required
Refund Processing
Approved refunds will be processed after the returned product has been received and inspected.
Refunds are generally issued according to the original payment method:
- Card payment: refunded to the original card or through the applicable payment process
- Bank transfer: refunded by bank transfer to the verified customer account
- Cash on Delivery: refunded by bank transfer or another agreed method
Where appropriate and agreed with the customer, store credit or a replacement product may be offered instead of a monetary refund.
Banking and payment-provider processing times may apply after QuickOffice issues the refund.
Exchanges and Replacements
If an approved replacement is available, we may offer a replacement instead of a refund.
If the requested replacement is unavailable, we may offer:
- An alternative product
- Store credit
- A refund
Any price difference for an alternative product will be confirmed before proceeding.
Cancelled Orders
If you need to cancel an order, please contact us as soon as possible.
Cancellation may be possible before the order has been processed, dispatched, customized, or specially ordered.
Once an order has been dispatched, the return terms described on this page will apply.
How to Request a Return
Please contact our Customer Care team and provide your order number and the reason for the request.
Phone:
+971 4 452 2261
WhatsApp:
+971 4 452 2261
Email:
info@quickoffice.ae
Our team will review your request and provide the next steps.
Your Consumer Rights
This policy is intended to operate alongside applicable UAE consumer-protection requirements. It does not limit any rights or remedies that cannot legally be excluded, including rights relating to defective goods or inadequate services. :contentReference[oaicite:0]{index=0}